Jeremy: Hi, I’m here with my clients. We just closed on 2729 Trail **** [0:00:05.9] and they’ve been very kind to speak with me and share with you their experience of how I do business completely differently than all other real estate agents.
I’m here with Pam and Ken Arthur and let me just ask them some questions. So, how did we first meet?
Pam: Well, you know, he and my husband met first over the phone, and let me husband say a word about that and then I’ll say a word about that.
Ken: Well, I don’t remember that much about it, other than I didn’t hang up on him and that takes some doing because we get a lot of sales calls.
Pam: And then, when he didn’t hang up on him and talk, I was listening and I thought, well, this is very unusual. Who is that person on the phone?
Ken: A cold call, yeah.
Pam: Exactly! This was a cold call! So, not long after—
Ken: Then we had a meeting, or you followed up, yeah.
Pam: But not long after. See, the important thing is that Jeremy followed up and he sent information.
Ken: Yeah, right.
Pam: Once again we were both going, “Hey, this guy—I’ll be darned.”
Then when we decided, okay, we had already been interviewing real estate agents—in the year before we’d interviewed several—and it was time for us to put the house on the market and we thought, you know? Really, we ought to give this guy a chance because he’s got this different kind of way. He said he can make us more money.
Really, the fact that he followed up and that Ken was so impressed with talking to him is what made us call him. When he came over the first time, by the end of that meeting, he was our realtor and I’m just going, “That’s amazing, because we never don’t ever do things like that.” I mean, we don’t answer all those calls that solicit—
Ken: So, divulge his secret process.
Pam: Yeah, that’s what we wanted to know. [Laughs]
Ken: All of a sudden, “Did we just sign a contract?”
Jeremy: After I became your real estate agent, what did you think about how I conducted the sale of your property?
Pam: [Laughs] Well, he promised—he promised—that his tactics would get us the most money that anyone could get us. Of course, we kept waiting to hear it and of course he’s not going to tell us until—he’s not going to reveal his secrets all at once until we hire him. But anyway, it worked.
It is actually the opposite of the traditional way of doing real estate, and it worked. We finally sold our house, but the same guy had to come back with a new contract and we couldn’t be happier. He is wonderful.
Jeremy: That’s wonderful, thanks so much.
Ken: Yeah, and you said we were really under the misunderstanding that our house was worth more than it really was, but you said that you’d find the one buyer on the planet Earth that would pay the most money under the situation. That’s what happened. You know, I mean, it is interesting.
Pam: When you love your home the way we have loved ours and taken good care, you always think it’s worth about ten times more than it really is.
Pam: But, Jeremy had a way of making us feel good about coming to the realization of the marketplace. You know, you can’t go in to selling something, especially big like a home, if you don’t understand how the marketplace works. He’s a teacher, therefore, he understands what’s underneath everything. He understands how it all works and he can communicate.
I’m a teacher—I was a teacher—I appreciated that about him. Ken is an artist, he needs teachers. [Laughs] So, Jeremy was the perfect fit!
Jeremy: Let me ask you a question now: There was something very special in our process together and that was that very seldom do clients get to actually see me negotiating with other agents and we had a moment where, because of the situation, you actually saw me, heard me. I was right with you, we were in the same place, and I was actually negotiating the contracts on your behalf for you and you saw how I did it. What did you think about that? What could you tell other people about it?
Ken: Well, that was out at the domain, I believe.
Ken: We had been sitting there having coffee and we were just—there was a lot going on, a lot of calls back and forth and I was just thinking that I didn’t—
Pam: This process was about four hours.
Pam: Maybe five hours, in which we sat with Jeremy while these calls are going back and forth.
Ken: I just started thinking, I can’t imagine any of these other agents we’d talked to being able to do that. I won’t tell you one of their nicknames.
Pam: Oh, no. No, no, no.
We won’t mention any names at all.
Ken: No, I mean it was just a nickname.
Pam: We left that whole five-hour meeting process so impressed. It didn’t feel like we’d been there five hours. There were many bids coming in.
Ken: Yeah, that’s right.
Jeremy: Multiple offers.
Pam: That’s right. I’m not recalling that very vividly.
Ken: Three, maybe. Yeah. Three or four.
Pam: Several bids coming in, Jeremy handling them all, and it was impressive. He has a lot of confidence, very necessary to get what you want with other realtors who also have people who are wanting the same property. But, oh, did they want to pay that much, or whatever.
Anyway, Jeremy has a lot of confidence in himself and you want that.
Jeremy: Just one last question: We just closed on your property, it’s all done now. Would you recommend me to other people to be their real estate agent? What could you tell them if they had any doubts about hiring me as their agent? What would you tell them?
Pam: How do you describe this? Intelligent—you just fall in love with him. The other day I was in the car and the phone rang, and it was Jeremy, but my son, my older son, was driving, and did not know Jeremy or whatever. When I got off the phone, he said, “Mom, who were you talking to? You sound so friendly. You were so excited.”
I said, “Oh, well, that was Jeremy.” “Mom, who is Jeremy?” [Laughs] So, then I told him.
Ken: I don’t know if he was getting jealous for me or for himself as number one son.
Pam: He likes to be the special one. But anyway, Jeremy’s intelligence, communication skills, laugh, positive attitude, and willingness to want to please you, and of course, he wants to do a good job for himself, but he wants to do a good job for you.
Have I talked too much? [Laughs]
Ken: Well, I do have one thing to add that I just remembered, was that Jeremy keeps you up on every last detail, which is good, and let’s you know what’s going on. We talk about it, he’ll talk to somebody else, his broker or whatever, and come back to you, so you’re fully informed. There are no surprises.
Pam: Last night, there were a few little calls back and forth for today, the closing day, just making sure that A, B, C was understood. This morning as we were getting ready to go to the closing, I said, “You know, Ken?” I said, “I can’t think of another agent,” —because I know quite a few— “I can’t think of any other agent that I would’ve felt secure with and confident that everything’s been examined before we go to closing.
Ken: No glitches.
Pam: I knew Jeremy would do it. Never had any anxiety about that.
Ken: Right. No surprises. [Laughs]
Pam: It’s his intelligence.
Jeremy: Well, I want to really thank you very much for hiring me as your real estate agent and you know I’m your real estate agent for life.
Pam: We have had fun with Jeremy.
Jeremy: Thank you very much.
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